How can we help?
The answer to most problems is below. Still stuck? Write to us: a real person reads every message.
User guide
Every feature, step by step: send, save, templates, live conversation, invitations.
Read the guide 02Give your feedback
30 seconds, one click per question. It decides what we build next.
Give my feedback 03Write to support
help@boum.it — tell us your Odoo version and what you see on screen (a screenshot helps).
Send an email 04Partnerships
Odoo partner, consultant, reseller, or any request other than support: contact boum.it.
Contact boum.itQuick fixes
The WhatsApp button doesn't appear in Odoo
Reload the Odoo tab once. The button sits in the chatter, next to “Activities”, on records that have a chatter (contact, opportunity, quotation, invoice…). Odoo 18, 19 and 20 are supported. Check that the extension is switched on in chrome://extensions.
“WhatsApp Web is not open”
Open web.whatsapp.com in the same Chrome, scan the QR code with your phone, and keep the tab open (it can stay in the background).
The message stays on “Sending…”
Reload the WhatsApp Web tab, then send again. This happens once after an update of the extension.
“This number is not on WhatsApp”
Check that the record's number has the country code (+33…, +971…). You can also click “Change” on the contact card and pick a WhatsApp contact or type another number.
I can't find the saved messages in Odoo
They are logged as an internal note in the chatter of the record you chose. Reload the record. Messages already saved are never saved twice.
“Limit reached: 30 messages per hour”
This limit protects your number from being blocked by WhatsApp. Wait a little, then send again. WA Bridge is not made for bulk messaging.
How does the free trial work?
5 messages sent and 5 saved to Odoo, to use within 24 hours of your first message. No credit card. Then choose a plan in the extension menu. Have a promo code? Menu → “Subscription and code” → “I have a code”.
Manage or cancel my subscription, get my invoices
Extension menu → “Manage my subscription”. You can change your card, download your invoices or cancel there, in one click.
Several computers or Odoo databases
Sign in with the same Google account in the extension on each computer. One subscription covers all your computers and all your Odoo databases.
Do my messages go through your servers?
No. They go straight from your browser to WhatsApp and to your Odoo. We only count the number of messages, for the trial and statistics. See the privacy policy.
How do I uninstall the extension?
In Chrome: puzzle icon → WA Bridge → “Remove from Chrome”. Uninstalling does not cancel a subscription: cancel it first from the extension menu.
Write to us.
Email help@boum.it with your Odoo version, the version of the extension (bottom of its menu) and a screenshot. For a partnership or anything else, use the boum.it contact form.